FAQ

Q1. How long does shipping take?

Shipping times vary by product.

Most items arrive within 7–18 business days.

Q2. Why did my items arrive separately?

To ensure faster delivery, some products are shipped directly from different partner warehouses.

Q3. Do you offer returns or exchanges?

Yes, for defective or incorrect items. (See our Return Policy.)

Q4. Where are the items shipped from?

From local warehouses or trusted international partner manufacturers.

Q5. Will I receive a tracking number?

Yes. Tracking will be sent automatically once your order is dispatched.

Q6. Why is the packaging sometimes simple or minimal?

To reduce environmental impact, we avoid excessive packaging whenever possible.

While the packaging may be simple, we make sure the product inside is protected and high quality.

Thank you for supporting eco-friendly choices.

Q7. Does minimal packaging affect product quality?

No. Minimal packaging is an eco-conscious choice and does not affect the quality or condition of the product.

Your item is always carefully checked before shipping.